All purchases made through the portal (hereinafter, the Website), property of MUNDOS DIGITALES TRANSMEDIA S.L., are subject to these Online Purchase Terms and Conditions.

The Purchase Terms and Conditions are complemented by the Legal Notice and the Privacy Policy, which must be fully accepted by the users of the Website prior to making the purchase and, once accepted, will be understood to be included in the Purchase Terms and Conditions for the appropriate legal purposes.

By purchasing on the Website, you automatically accept these conditions. Please read them carefully.

The acquisition of any of the services/products entails the full and unreserved acceptance of each and every one of these terms and conditions, without prejudice to the acceptance of the particular terms and conditions that may be applicable when acquiring certain services/products.

MUNDOS DIGITALES TRANSMEDIA S.L. is empowered to unilaterally modify each and every one of the obligations set out in these terms and conditions, without prior notice, with the exception that this power to modify cannot affect contracts that are in force at that time.

The Website does not require prior subscription for simple browsing, access or use of the service in question.

Company information

Company name: Mundos Digitales Transmedia, S.L. (hereinafter, Mundos Digitales)
VAT number: B70523097
Registered at: Registro Mercantil de A Coruña, Tomo 3.620, Folio 35, Inscripción 1ª, de la Hoja Nº C-55.694
Address: C/ Sor Joaquina Nº4, Bajo Izq., 15011 - A Coruña (Spain)

Identification of contracting parties

These Purchase Terms and Conditions offered through are signed, on the one hand, by the Mundos Digitales entity and, on the other hand, by the Client, whose data entered to purchase tickets, through the form established for this purpose, are those that have been recorded by themselves. All data included in the purchase form has been entered directly by the Client, so responsibility for their authenticity corresponds, directly and exclusively, to the Client. To have access to the portal's ticket purchasing service, it is required to complete all the data not marked as optional requested to make the purchase.

The Client declares that they are of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered on the Website, in accordance with the Purchase Terms and Conditions, which they declare to understand and accept.


Purchase of the ticket entails acceptance of the following terms and conditions:

  • A Mundos Digitales ticket gives you access to all activities organized in the context of the International Conference on Animation, VFX & New Media every day that the event lasts.
  • Once acquired, the ticket cannot be exchanged or refunded, all purchases being final, except in the case of technical incidences.
  • Mundos Digitales organisers reserve the right to change, modify or alter the event programme at any time, as well as dates, schedule and speakers due to unforeseeable or technical circumstances, health causes or force majeure or when changes do involve a substantial alteration of the content of the event. These changes will not, under no circumstances, lead to a refund of the ticket price.
  • Purchase and access to the Mundos Digitales activities are reserved to adults. Underage guests who want to attend the Conference, please contact the organization of Mundos Digitales by sending an email to or by telephone to (0034) 881 872 691.
  • The capacity of the Mundos Digitales venue is limited. In addition, students rate and students group rate tickets are limited. Seating at these rates will be available until sold out. Once completed, registration for these rates will be closed. Once the capacity of the venue is completed, registration will be completely closed.
  • In the event that the capacity initially planned for the event is reduced due to health reasons, those who purchased it first will have priority to keeping their ticket, that is, priority is established according to the earliest date of purchase of the ticket until full capacity is reached. Mundos Digitales will proceed to refund the amount paid for the ticket to those people who exceed the capacity allowed taking into account their purchase date.
  • In the event that more than one activity takes place in the same time slot, attendees can decide which activity to attend, although having attended an activity, they assume that they will not be able to attend others that take place simultaneously, and they will not have right to claim the repetition of these ones in another time slot. In the event that any Mundos Digitales activity is held in smaller rooms or auditoriums than the total capacity of the Mundos Digitales venue, once the capacity of the room is completed, access will not be possible, even with a valid ticket. Due to operational reasons, Mundos Digitales may, prior notice, deny entry to the venue to valid ticket holders during the last hour before the end of the sessions each day.
  • In the event of buying a ticket applying a student discount, attendees must show documentary evidence of such a condition. For the purpose of purchasing tickets to Mundos Digitales, we understand a student is that person who is pursuing studies related to the fields of Mundos Digitales at the date of the purchase (at least 150 hours course or at least 3 months in the case of online or off-site courses in which it is not possible to prove a specific number of teaching hours). Documentation accrediting the status of student can be a copy of the registration or a certificate issued by a representative of the school verifying that the person is a current student of the school, as well as the studies and hours this person is carrying out. This document must contain personal information (name, ID, address, phone number, CIF...) both of the representative, the students, and the school itself and must be signed. The Mundos Digitales Organization reserves the right to reliably check the status of student of the buyer and to cancel the purchase if it is considered that this does not meet the requirements. The attendee may be required to show an original supporting documentation at any time during the event.
  • Those attending can collect their pass personally at the venue reception during the days when the event is held. The pass will only be delivered to its owner. Mundos Digitales organisers may require the presentation of ID and proof of purchase. In the event of having a Student ticket, organisers may also require documentary evidence of such a condition. Please keep this documentation on hand when you pick up your pass. Failure to provide this documentation when required may deny entry to the event. After receiving the pass and the rest of access elements (lanyard, wristlet…), attendee must keep them until the end of the event to access the activities carried out. They may be required at any time by the organization staff.
  • Mundos Digitales ticket is personal and not transferable. Tickets resale is prohibited.
  • Organisers are not responsible for the state of preservation of the ticket, pass and rest of access elements (lanyard, wristlet…). Individuals attending are responsible for their care and preservation under the right conditions. Manipulated, damaged or broken tickets or passes will not be accepted. Organisers reserve the right to not duplicate the ticket for loss, damage or theft.
  • Simultaneous interpretation services are optional and include English to Spanish and Spanish to English interpretation of the conferences taking place at the main Mundos Digitales auditorium. This service is not included in the price of the Mundos Digitales ticket. Simultaneous interpretation must be contracted individually for each assistant while purchasing the ticket.
  • Mundos Digitales website, is the only authorised ticket sale point. In the event of an error beyond the control of the organization, the error will be corrected immediately. In the event of a typographical error in any of the prices shown and on which a client has based their purchase decision, the organization shall inform the client of the error and the client will have the right to rescind said purchase at no cost to the client. All prices include VAT. Mundos Digitales reserves the right to modify the ticket prices if during the sales period the VAT changes.
  • The Mundos Digitales organization reserves the right to cancel or suspend the event at any time. The tickets will not be refunded in the event of cancellation due to force majeure or causes beyond control of Mundos Digitales organisers. In the event of cancellation due to causes attributable to the Organization, those attending will be entitled to their ticket price refund. It is the attendees responsibility to provide their correct contact details so that organisers can, in this case, contact them. In the event of change of date or venue, the Mundos Digitales organization reserves the right to authorize the refund.
  • Mundos Digitales website, is the only authorised ticket sale point. Do not purchase your ticket in an unofficial sale point: the ticket could be fake. Entry will be denied to holders of tickets to which any irregularity or falsification is detected or acquired unlawfully and organisers would decline all responsibility. Any tickets modified, torn, or with signs of falsification will authorise the Mundos Digitales organisers to deny the bearer access to the activities area. This applies also to the rest of access elements (lanyard, wristlet…).
  • The Mundos Digitales organisers reserve the right of admission. Entry will be denied to people who may reasonably be assumed to constitute a situation of risk, may cause discomfort to the audience or may alter the normal conduct of the event. Those attending may be searched in accordance with the applicable legislation. Objects that may be considered dangerous by the organisers are prohibited by the regulations and will not be allowed to enter. Likewise, attendees may be subjected to body temperature measurements and other checks for health reasons. Opposition to these measures may be cause for Mundos Digitales to deny entry.
  • Capture, filming or recording images or sounds without the prior authorisation of the Mundos Digitales organizers, is strictly prohibited. Any person who fails to comply with this directive can be banned from the venue and will not have any right to refund.
  • Mundos Digitales may take videos or photographs during the event for subsequent promotional and/or commercial dissemination in the different Mundos Digitales digital or material media, including social networks in which it is registered and, on its website, as well as posters, magazine or promotional brochures. The express consent of attendees will be obtained.
  • Attendees agree to be respectful with the speakers and the staff of the site, as well as disconnecting mobile phones and any other devices that may interfere with the normal development of the event. Smoking inside the building is prohibited. The regulations for the entry of animals are subject to the regulations of the venue.
  • Mundos Digitales organisers are not responsible for theft, loss or damage caused to personal belongings during the event.
  • For any claims relating to the performance, suspension, modification or cancellation of Mundos Digitales please contact organisers showing the ticket receipt at on in this phone number (0034) 881 872 691.
Payment methods

Credit or debit card:

In order to provide greater security to credit card owners, they can find a three-digit number on their cards called CSC that serves as an identification code to verify the physical presence of the card during Internet transactions. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, Mundos Digitales reserves the right to ask its customers for said control digits before sending the order.

Credit card fraud is a crime, and Mundos Digitales will take legal action against anyone who makes a fraudulent transaction in our online store.

Mundos Digitales tracks each transaction and will use all means available by law so that those who make fraudulent purchases are punished by the authorities.

Bank transfer:

Upon completion of the order request, you will receive an email with the total price of the order and the account number to make the bank transfer.

In the transfer you must indicate the order number specified in the order request email.

It is important that you make the transfer within 48 hours after placing the order, to prevent the order from expiring. 

The order will not be considered effective until Mundos Digitales can effectively verify that the payment has been made. To expedite the procedures, you can send us proof of the transfer by email to

Data Protection

For more information about the processing of your data, you can consult our Privacy Policy.

Right of withdrawal

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the right of withdrawal will not be applicable to contracts that refer to services related to leisure activities, if the contracts provide for a specific date or period of execution.

Customer support

To communicate with us, through our customer service department, we offer you different means of contact that we detail below:

Phone: (0034) 881872691
Address: C/Sor Joaquina 4 Bajo Izq., 15011 - A Coruña (Spain)

All communications and notifications between users and Mundos Digitales will be considered effective for all purposes, when made through any means detailed above.

There are complaint forms available to the Client, which can be requested through the aforementioned means.

Out-of-court conflict resolution (resolution procedures)

Disputes between the parties that may arise from contracts concluded exclusively electronically may be resolved extrajudicially through the online dispute resolution platform published by the European Commission, which will contain all the information necessary to exercise the corresponding actions.

The link to the platform from which the corresponding claim can be exercised is the following:

Jurisdiction and competence

In the event that a consumer and user is involved, the parties submit, for the resolution of conflicts arising from these general conditions of sale, to the Courts and Tribunals of the civil order corresponding to the consumer's domicile, by virtue of their specific regulations.

For the rest of the interveners, territorial jurisdiction will be determined by the general rules of distribution of jurisdiction, included in articles 50 et seq. of the Spanish Ley de Enjuiciamiento Civil.

NOTE: This is a translation. Official Ticket Purchase Terms and Conditions can be found in Spanish here.